Shipping Policy – Padel Racket Australia

Last updated: 13 November 2026

At Padel Racket Australia, we ship padel rackets, shoes, balls and accessories across Australia from our Sydney fulfilment warehouse. This policy explains our delivery options, shipping costs, dispatch times and what to expect after placing an order.

This policy applies to purchases made through padelracket.com.au, operated by ASPAC Padel Group Pty Ltd (ABN 63 688 336 094), trading as Padel Racket Australia.

1. Where We Ship From

Our Australian orders are fulfilled by our logistics partner, Skutopia, from:

H1/46–62 Maddox Street
Alexandria NSW 2015
Australia

This is our dispatch warehouse, not our registered business address or a customer retail store.

2. Shipping Across Australia

We deliver to all Australian states and territories, including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory.

Delivery services and estimated transit times depend on your postcode, the selected shipping method and carrier availability.

3. Shipping Options and Delivery Times

Standard Delivery

• Metropolitan areas: approximately 2–5 business days.
• Regional and remote areas: up to 7–10 business days.

Express Delivery

• Metropolitan areas: approximately 1–3 business days.
• Regional and remote areas: delivery times vary depending on the postcode and carrier service.

Same-Day Delivery – Sydney Metro

Same-Day Delivery is available for eligible orders within the Sydney metropolitan area, subject to the following conditions:

• Orders must be placed before 1:00 pm Sydney local time.
• The service is available Monday to Friday, excluding public holidays.
• All products in the order must be in stock and available for immediate dispatch.
• The delivery address must be within an eligible Sydney metropolitan postcode.
• Same-Day Delivery must be available for selection at checkout.

Orders placed after the 1:00 pm cutoff, on weekends or on public holidays are not eligible for delivery that same day.

Important: All delivery estimates are calculated from dispatch, not from the time the order is placed. Transit times are estimates rather than guaranteed delivery dates.

4. Free Shipping on Orders Over AUD 215

We offer free shipping on eligible Australian orders of AUD 215 or more.

The applicable shipping service, any exclusions and final delivery charges are displayed at checkout.

Express Delivery and Same-Day Delivery may incur additional charges unless specifically included in a promotion.

5. Order Processing and Dispatch

In-stock orders are normally processed and dispatched within one business day.

During periods of high demand, including Black Friday, Christmas and major promotional campaigns, processing may take approximately 2–3 business days.

Orders placed on weekends or public holidays are normally processed on the next business day.

Processing time is separate from the estimated delivery time provided by the shipping carrier.

6. Pre-Orders and Products Awaiting Stock

Some padel rackets and accessories may be available for pre-order before their stock arrives in Australia.

For pre-order products:

• Estimated availability or arrival dates are provided on the relevant product page or through order communications.
• Pre-order dates are estimates and may change due to supplier production, international freight, customs processing or other logistical delays.
• Orders are dispatched once the relevant stock becomes available.
• Standard or Express Delivery estimates apply after dispatch.

If your order includes both in-stock and pre-order products, please contact our team if you would like to discuss available dispatch arrangements.

7. Shipping Costs and Delivery Addresses

Shipping costs are calculated at checkout based on your delivery address, order details and selected shipping service.

Please ensure that your shipping address, postcode and contact details are correct before completing your purchase.

If you need to change your delivery address after placing an order, contact us as soon as possible. Address changes cannot always be accommodated once an order has been processed or dispatched.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take some time to appear after the carrier first receives your parcel.

If your delivery has not arrived within the estimated timeframe, please contact info@padelracket.com.au with your order number so we can investigate.

9. Delivery Delays and Peak Periods

While we aim to dispatch orders promptly, delivery times may be affected by circumstances outside our control, including:

• Black Friday, Christmas and other high-volume shopping periods.
• Public holidays and carrier service interruptions.
• Severe weather or transport disruptions.
• Regional or remote delivery requirements.
• Incorrect or incomplete delivery information.

We will assist with delivery enquiries and work with the relevant shipping provider where necessary.

10. Lost or Damaged Parcels

If your parcel appears lost, arrives damaged or is significantly delayed, please contact us promptly at info@padelracket.com.au.

Please provide your order number, a description of the issue and photographs of any damaged packaging or products where available.

We will investigate the matter and liaise with the shipping carrier to determine an appropriate resolution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

11. International Shipping

Padel Racket Australia also ships to selected international destinations, including countries in the Asia-Pacific region.

International shipping options, charges and estimated delivery times depend on the destination and are displayed at checkout.

International customers may be responsible for import duties, customs fees or taxes imposed by the destination country. Customs clearance may also affect delivery times.

12. Frequently Asked Questions

How long does Padel Racket take to deliver in Australia?

Standard Delivery generally takes 2–5 business days for metropolitan addresses and up to 7–10 business days for rural or remote locations after dispatch. Express Delivery typically takes 1–3 business days in metropolitan areas.

Does Padel Racket offer free shipping in Australia?

Yes. Eligible Australian orders of AUD 215 or more qualify for free shipping. The applicable delivery method and any exclusions are shown at checkout.

Can I get a padel racket delivered on the same day in Sydney?

Yes. Eligible in-stock orders placed before 1:00 pm Sydney local time on business days can qualify for Same-Day Delivery within Sydney Metro, subject to postcode and checkout availability.

Where does Padel Racket ship from?

Australian orders are dispatched by our fulfilment partner, Skutopia, from Alexandria, Sydney, New South Wales.

How long does it take to dispatch my order?

In-stock orders are normally processed within one business day. During peak periods, processing may take 2–3 business days.

When will my pre-order be shipped?

Pre-orders are dispatched when stock becomes available. Estimated arrival information is provided on the product page or through order communications.

How can I track my order?

We send a shipping confirmation email with tracking details after dispatch. If you need assistance, contact our customer support team with your order number.

13. Contact Information

For questions about shipping, order tracking or delivery issues, please contact:

Padel Racket Australia
Operated by ASPAC Padel Group Pty Ltd
ABN: 63 688 336 094
Email: info@padelracket.com.au

Registered business address:
Unit 5 / 3 Rope Court
Mermaid Waters QLD 4218
Australia

Dispatch warehouse:
H1/46–62 Maddox Street
Alexandria NSW 2015
Australia